PRIVACY POLICY

Last Updated: 16 July 2026

This Privacy Policy explains how personal data is collected, used, disclosed, stored and protected when you visit, communicate with, or submit an enquiry through khaya-bangsarkl.com (“Website”).

Please read this Privacy Policy before submitting any personal information through the Website.

1. Website Operator and Identity Disclosure

This Website is independently managed and promoted by:

Chiam Shiun Sheng
Real Estate Negotiator
IQI Realty Sdn. Bhd.
Agency Registration No.: E (1) 1584
REN No.: REN 70312
Contact: +60177336923

For the purposes of this Privacy Policy, “we”, “us” or “our” refers to Chiam Shiun Sheng in connection with his real estate activities under IQI Realty Sdn. Bhd.

This Website is used to provide property information and facilitate enquiries relating to Khaya Residences.

This is an independently managed property marketing website. It is not the official website of the developer, landowner or project owner.

We do not represent ourselves as the developer, landowner, project owner or operator of the development.

Project names, images, plans, logos and related materials may be used for project identification and property marketing purposes. The relevant intellectual property remains the property of its respective owners.

2. Application of This Privacy Policy

This Privacy Policy applies to personal data collected through:

  • Website enquiry or registration forms;

  • WhatsApp conversations initiated through the Website;

  • Telephone calls;

  • Email communications;

  • Viewing or appointment requests;

  • E-brochure, price list or floor plan requests;

  • Advertising and analytics technologies used on the Website; and

  • Other communications relating to your property enquiry.

By submitting an enquiry, you are requesting that we contact you regarding the property or service in which you have expressed interest.

Submitting an enquiry does not require you to purchase a property.

3. Personal Data We May Collect

The type of information collected depends on how you use the Website.

3.1 Information You Provide Directly

When you submit an enquiry or contact us, we may collect:

  • Your name;

  • Telephone or WhatsApp number;

  • Email address;

  • Preferred method of communication;

  • Property preferences;

  • Preferred unit type or layout;

  • Approximate budget;

  • Purpose of purchase, such as own stay or investment;

  • Preferred appointment date and time;

  • Financing preferences voluntarily provided by you;

  • Nationality or residency status where relevant to the enquiry; and

  • Information contained in your messages or communications with us.

You should only provide information that is accurate and relevant to your enquiry.

3.2 Identification and Transaction Information

NRIC, passport details, financial documents, booking documents or other identification information are not normally required for a general Website enquiry.

Such information may only be requested separately when reasonably necessary for:

  • A formal property booking;

  • Identity verification;

  • Financing assistance requested by you;

  • Preparation of transaction documents;

  • Compliance with legal or regulatory requirements; or

  • Completion of a property transaction.

Where such information is required, the purpose of collection will be explained at the relevant stage.

You should not submit NRIC numbers, passport numbers, bank account information or financial documents through a general Website enquiry form unless specifically requested through an appropriate and secure process.

3.3 Information Collected Automatically

When you access the Website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate location derived from the IP address;

  • Date and time of access;

  • Pages viewed;

  • Time spent on pages;

  • Referring website or advertising source;

  • Buttons, links or forms interacted with;

  • Cookie identifiers;

  • Advertising identifiers;

  • Campaign parameters; and

  • Website performance and error information.

This information is generally used to understand Website performance, measure advertising results, improve user experience and protect the Website from misuse.

4. How We Use Personal Data

We may use personal data for the following purposes:

4.1 Responding to Enquiries

To:

  • Respond to your questions;

  • Provide project information;

  • Send an e-brochure, price list or floor plan;

  • Provide available unit information;

  • Explain project features and purchase procedures;

  • Recommend suitable unit types based on your stated preferences; and

  • Continue communications requested by you.

4.2 Viewing and Appointment Arrangements

To:

  • Arrange a sales gallery or project viewing appointment;

  • Confirm appointment dates and times;

  • Contact you regarding changes to an appointment; and

  • Coordinate with relevant project sales or administrative personnel where necessary.

4.3 Property Booking and Transaction Assistance

Where requested by you, we may use relevant information to:

  • Assist with unit selection;

  • Facilitate booking procedures;

  • Coordinate document preparation;

  • Refer you to appropriate financing personnel;

  • Refer you to legal professionals;

  • Communicate with IQI Realty Sdn. Bhd.; and

  • Communicate with relevant project administrative or transaction parties.

We do not guarantee unit availability, loan approval or completion of a property transaction.

4.4 Marketing Communications

Where permitted and appropriate, we may contact you regarding:

  • Updated project information;

  • Changes in unit availability;

  • Revised prices or promotional packages;

  • Viewing opportunities;

  • Similar property developments; and

  • Other property-related information that may be relevant to your enquiry.

You may ask us to stop sending marketing communications at any time by:

  • Replying “STOP” through WhatsApp;

  • Informing us during a telephone conversation; or

  • Contacting us at +60177336923.

Stopping marketing communications will not prevent us from contacting you regarding an active appointment, booking, transaction or request initiated by you.

4.5 Website Analytics and Advertising Measurement

We may use technical and usage information to:

  • Understand how visitors use the Website;

  • Identify popular pages and content;

  • Measure advertising clicks and enquiry conversions;

  • Evaluate advertising campaign performance;

  • Improve Website design and functionality;

  • Prevent fraudulent or abusive activity;

  • Diagnose technical issues; and

  • Maintain Website security.

4.6 Legal and Regulatory Purposes

We may process or retain information where reasonably necessary to:

  • Comply with applicable Malaysian laws;

  • Comply with professional or regulatory requirements;

  • Respond to lawful requests from authorities;

  • Establish, exercise or defend legal claims;

  • Investigate fraud or misuse; and

  • Maintain appropriate business and transaction records.

5. Consent and Your Choices

When you voluntarily submit personal data through the Website or contact us, you acknowledge that the information may be used to respond to and manage your enquiry.

Where consent is required for a particular use, you may withdraw that consent by contacting us.

Withdrawal of consent will not affect processing that occurred before the withdrawal.

Depending on the nature of your request, withdrawing consent may affect our ability to:

  • Respond to your enquiry;

  • Arrange an appointment;

  • Provide requested project information; or

  • Assist with a property transaction.

We will not require you to consent to unrelated marketing as a condition for receiving basic project information.

6. Cookies and Similar Technologies

The Website may use cookies, tags, pixels, web beacons and similar technologies.

Cookies are small files placed on your browser or device to help websites function and remember certain information.

The Website may use the following categories of cookies:

6.1 Essential Cookies

These cookies support basic Website functions, security, form submissions and communication features.

Disabling essential cookies may cause parts of the Website to stop working correctly.

6.2 Analytics Cookies

Analytics cookies help us understand:

  • How visitors reach the Website;

  • Which pages they visit;

  • How long they remain on the Website;

  • Whether Website functions work properly; and

  • Which content may require improvement.

6.3 Advertising and Conversion Cookies

Where enabled, advertising technologies may be used to:

  • Measure whether an advertisement resulted in a Website visit or enquiry;

  • Attribute enquiries to advertising campaigns;

  • Limit repetitive advertising;

  • Create aggregated advertising reports; and

  • Display relevant advertisements to previous Website visitors.

You may manage cookies through the Website’s cookie preference tool, where available, or through your browser settings.

Disabling cookies may affect certain Website functions and the accuracy of advertising or analytics measurement.

7. Google Analytics, Google Ads and Google Tag Manager

Where installed or enabled, the Website may use Google services such as:

  • Google Analytics;

  • Google Ads conversion tracking;

  • Google Tag Manager;

  • Google Ads remarketing; and

  • Related Google measurement technologies.

These services may collect information such as:

  • IP address;

  • Browser and device information;

  • Website activity;

  • Cookie or advertising identifiers;

  • Advertising click information;

  • Campaign parameters; and

  • Conversion events, such as the submission of an enquiry form or a click on a contact button.

Google may process this information in accordance with its own privacy policies and service terms.

We do not intentionally configure analytics or advertising tags to transmit:

  • NRIC numbers;

  • Passport numbers;

  • Bank account details;

  • Copies of identity documents;

  • Full financial documents; or

  • Complete private message contents.

Personal or sensitive information should not be placed in page URLs, analytics event names or advertising campaign parameters.

Where remarketing is used, advertising audiences are created using cookies or pseudonymous identifiers rather than by publicly displaying your personal contact information.

You can manage personalised advertising through your Google account advertising settings and may also restrict cookies through your browser.

8. Other Third-Party Services

The Website may use or link to third-party platforms and service providers, including:

  • Website hosting providers;

  • WordPress and website plugins;

  • Online form providers;

  • Customer relationship management systems;

  • Cloud storage providers;

  • Email or messaging service providers;

  • WhatsApp;

  • Google Maps;

  • Video or virtual tour providers;

  • Analytics providers;

  • Advertising platforms; and

  • Website security or anti-spam providers.

These providers may process information on our behalf or receive information when you use their functions.

Third-party platforms are governed by their own privacy policies, terms and security practices.

When you choose to communicate through WhatsApp or another third-party service, that provider may independently collect and process information relating to your account, device and communication.

9. Disclosure of Personal Data

We may disclose relevant personal data to the following parties where reasonably necessary for the purposes stated in this Privacy Policy:

9.1 IQI Realty Sdn. Bhd.

Information may be disclosed to IQI Realty Sdn. Bhd. for:

  • Agency administration;

  • Compliance;

  • Transaction support;

  • Record keeping;

  • Internal supervision; and

  • Property enquiry management.

9.2 Project-Related Parties

Where necessary to fulfil your request, information may be disclosed to relevant:

  • Project sales personnel;

  • Project administrative personnel;

  • Developer representatives;

  • Booking or documentation personnel; and

  • Other parties involved in processing a property enquiry or transaction.

This disclosure does not mean that this Website is owned or operated by the developer.

9.3 Professional and Transaction Service Providers

Where requested or authorised by you, relevant information may be disclosed to:

  • Financial institutions;

  • Mortgage or financing personnel;

  • Solicitors;

  • Valuers;

  • Property management personnel; and

  • Other professional advisers involved in the transaction.

Loan applications and legal transactions remain subject to the relevant institution’s or professional adviser’s own privacy notices and requirements.

9.4 Technology and Operational Service Providers

Information may be processed by service providers that support:

  • Website hosting;

  • Form processing;

  • Customer relationship management;

  • Communications;

  • Analytics;

  • Advertising measurement;

  • Data storage;

  • Website security; and

  • Technical maintenance.

These providers should only process information for the services they provide and subject to applicable contractual, confidentiality or data protection obligations.

9.5 Authorities and Legal Requirements

Information may be disclosed where reasonably necessary to:

  • Comply with a law, court order or regulatory requirement;

  • Respond to a lawful request;

  • Protect the rights or safety of an individual;

  • Investigate fraud or illegal activity; or

  • Establish, exercise or defend legal rights.

We do not sell or rent personal contact information to unrelated third parties for their independent marketing purposes.

10. Cross-Border Processing

Some technology, cloud, analytics, communication or advertising service providers may process or store information outside Malaysia.

Where cross-border processing occurs, we will take reasonable steps to ensure that personal data is handled with appropriate safeguards and in accordance with applicable data protection requirements.

The privacy and data protection laws of another country may differ from those of Malaysia.

11. Data Retention

Personal data will only be retained for as long as reasonably necessary for the purposes for which it was collected.

The retention period may depend on:

  • Whether your enquiry remains active;

  • Whether you requested continued property updates;

  • Whether an appointment or booking is in progress;

  • Whether a property transaction has been completed;

  • Agency record-keeping requirements;

  • Legal, regulatory, accounting or dispute requirements; and

  • The need to prevent fraud or misuse.

Information relating only to an inactive enquiry may be deleted, anonymised or securely archived when it is no longer reasonably required.

Transaction and compliance records may be retained for a longer period where required by law, professional obligations or legitimate record-keeping needs.

12. Data Security

We take reasonable administrative, organisational and technical measures to protect personal data against:

  • Unauthorised access;

  • Unauthorised disclosure;

  • Accidental loss;

  • Misuse;

  • Alteration; and

  • Destruction.

These measures may include:

  • HTTPS or SSL encryption;

  • Access restrictions;

  • Password-protected systems;

  • Secure service providers;

  • Software and plugin updates;

  • Anti-spam or security controls; and

  • Limiting access to persons who reasonably require the information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

You should avoid sending highly sensitive documents through unsecured communication channels.

13. Your Personal Data Rights

Subject to applicable Malaysian law and any permitted limitations, you may request to:

  • Access personal data held about you;

  • Correct inaccurate or incomplete information;

  • Withdraw consent for certain processing;

  • Stop receiving marketing communications;

  • Ask how your information has been used or disclosed; and

  • Request deletion of information that is no longer required, where legally permissible.

We may request reasonable information to verify your identity before processing a privacy request.

Certain information may need to be retained despite a deletion request where it is required for:

  • Legal compliance;

  • Regulatory obligations;

  • Transaction records;

  • Fraud prevention;

  • Dispute resolution; or

  • The establishment or defence of legal claims.

To make a request, contact:

Chiam Shiun Sheng
Telephone / WhatsApp: +60177336923

Please state that your message relates to a “Privacy Request”.

14. Accuracy of Information

You are responsible for ensuring that personal information submitted to us is accurate and current.

Please notify us if your contact details or other relevant information change.

We may take reasonable steps to correct inaccurate information after receiving a valid request.

15. Third-Party Links

The Website may contain links to third-party websites, maps, messaging services, social media platforms, videos or other external content.

We are not responsible for the privacy practices, content, security or availability of third-party websites.

You should review the privacy policy of a third-party service before providing personal information to it.

16. Children’s Personal Data

This Website is intended for adults interested in property information.

It is not directed at children under the age of 18, and we do not knowingly request property enquiries from children.

Where we become aware that personal data has been submitted by a child without appropriate permission, we may delete the information where reasonably possible.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Website functionality;

  • Personal data handling practices;

  • Advertising or analytics technologies;

  • Business operations;

  • Legal requirements; or

  • Regulatory guidance.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after an update does not remove any rights available to you under applicable law.

18. Contact Information

Questions, concerns or requests regarding this Privacy Policy may be directed to:

Chiam Shiun Sheng
Real Estate Negotiator
IQI Realty Sdn. Bhd.
Agency Registration No.: E (1) 1584
REN No.: REN 70312
Telephone / WhatsApp: +60177336923
Website: khaya-bangsarkl.com